Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to refuse the return. You must initiate the return process within 30 days of receiving your order. Items returned after this period will not be accepted.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please do not send your item back without receiving confirmation from us.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired product. This ensures that you receive the correct item without delays. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving the item. We may request photos of the damage to process your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
Final Notes
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns, please reach out to us via email.